Nursing 108

N108: Transition to the Registered Professional Nurse Role Study Guide employees inherently dislike work; managers resort to threat and coercion o Theory Y: Leaders remove obstacles from the employees’ paths, because they believe that employees have the self-control and self-discipline to perform, that they receive reward from their involvement in their work; possess the ability for creative problem solving; perception of manager is that most people want to do well 3.12 Conflict Management Conflict management is needed when two people or groups of people disagree about an issue. There are a variety of sources of conflict including differences, resources, or power. In most cases, conflict can be handled by using assertive behavior, but in some cases aggressive behavior may be required. Accommodating, or looking at another’s viewpoint, is one approach to conflict management. Avoiding the conflict is considered an ineffective approach to conflict resolution because no resolution is made. The consolidating approach is considered the best approach to conflict management. In this approach, both parties’ viewpoints are considered. Negotiation can also be used, which is the process of give and take that creates a solution where both parties are happy. To avoid conflict, one should recognize differences, prepare for resolution, recognize conflict, and analyze the situation to determine the source of conflict, being prepared to discuss areas of disagreement. The critical element is not that conflict comes about, but how to deal with the conflict. Conflict resolution is when the conflict is resolved. Conflict management is the process through which the conflict is recognized and resolved. A positive result of conflict can result in personal growth and development. We learn by contrasting our values and beliefs with those of others and as we learn about others we learn about ourselves. Conflict can provide the motivation to bring about change and contribute to innovation and creativity. Conflict can open new channels of communication, and can be a positive source of energy by invigorating others. Conflict can help employees of an organization gain a better understanding of other’s jobs and responsibilities. Types of conflict The approach to dealing with conflict may vary depending on the type of conflict: • Intrapersonal: This occurs within one’s self in circumstances when a choice must be made between two alternatives. Choosing one alternative means you cannot have the other, and both choices carry benefits and drawbacks. The conflict occurs within the individual. • Interpersonal: This conflict occurs between or among individuals. This is where differences in values, ideas, perceptions, and goals play an important role. Different leadership styles and organizational climates can also result in interpersonal conflict. • Intergroup: Conflict is seen when two or more groups of people or departments struggle for power, authority, territory, or resources. Each group operates within its own value system, attributing negative stereotypes to the other group.

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