Nursing 108

N108: Transition to the Registered Professional Nurse Role Study Guide situation is balanced against another and serves to minimize the losses for both parties. This approach may be the approach of choice if the opposing goals are so incompatible that no resolution can be reached and discussion has stalled. • Problem solving and collaborating: This is the most difficult to achieve, however many believe this is the best approach to conflict. This approach encourages participants in the conflict to work toward common goals and to work toward consensus. It can be time consuming and requires that all persons involved come to the table willing to examine and discuss issues openly and honestly. 3.13 Patient Centered Care The QSEN competency of patient centered care means that the new RN recognizes the patient is a full partner in providing compassionate and coordinated care based on respect for the patient’s preferences, values, and needs. Respect is evident in the sharing of desired information with the patients and families, the active partnering with them to determine care priorities and a plan, tailoring their level of involvement according to their preferences, and re-formulating the plan as the situation changes. When communicating with patients, it is essential to adjust the message and its delivery according to the individual patient’s communication and learning preferences. Patients want to be able to trust what they are being told, and to receive it in a manner that makes sense to them at a level they can understand. Patient centered care means being attentive to the patient’s physical comfort, providing emotional support, and encouraging the involvement of family and friends if the patient wishes. Resource Management The careful use of resources is part of the ANA’s Standards of Professional Practice. Resources include work space, supplies, equipment, budgeted funds, and services. Today, health care workers are expected to deliver high quality care efficiently with effective use of resources, while maintaining standards of patient care and safety. The RN should be aware of the budgetary constraints of facilities and how his or her use of resources affects the budget. Nurses should then try to contain costs by decreasing ineffective use of resources and time, and finding more efficient and cost-effective ways to deliver care. 3.14 Informatics and Technology The use of informatics is another QSEN competency. It directs that the nurse use information and technology to communicate, manage knowledge, mitigate error, and support decision making. Communication is critical in today’s increasingly complex and integrated health care system. As the level of patient care advances, communication continues to span across multiple health care fields and relies on the expertise of practitioners and medical experts. There is an increase in the use of technology, such as mobile computers and wireless solutions, and automated exchanges between providers and patients. Documentation is essential to keeping all parties informed and up-to-date on

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